BLEND Crochet Hooks These hooks include a lifetime warranty - meaning if it breaks due to defects in materials or workmanship or breakage due to dropping the hook, we will replace the hook for no cost to you. Yep, that's right. We love this product that much. We ask that you first send a picture showing the broken hook before a refund can be given.
PURE Crochet Hooks Your BQueen wood crochet hook is guaranteed against defects in materials and workmanship for a period of 180 days from the date of purchase. During this time, we will exchange or repair, at our discretion, your crochet hook.
IMPORTANT: Damage caused by accident, misuse, or lack of care are not covered by the warranty.
Services/Repairs Under Warranty: Please email us to confirm the details of your defective crochet hook. To receive a refund/replacement under warranty, the crochet hook must be mailed to us before we can approve the warranty. When mailing your crochet hook, package it safely with padding and mail it to the address provided in our email communications. Shipping fees of a defective crochet hook TO BQueen are not covered, but when we mail your replacement/repaired hook we will cover the costs. Tracking and signature confirmation upon delivery is recommended when mailing your hook.
Services/Repairs NOT Under Warranty: Please email us so we can estimate the charges for replacement or repair. If mailing your hook to us, package your crochet hook safely and mail it to the address provided in our email communications. Tracking and signature confirmation upon delivery is recommended when mailing your hook.
Please note that replacement crochet hooks will take 2 - 3 weeks to ship.
We appreciate your honesty and support of our small business.
