We welcome any questions, whether it is about our business practices or the customization options available for you. Please do not hesitate to ask - we are always trying new ideas based on customer inquiries and needs.
Do you ship internationally?
Yes! BQueen ships worldwide. International orders are shipped via First Class International and typically take 1 – 3 weeks to arrive depending on customs. All orders shipped outside the US may have duty or tax fees that your country might charge you when you collect your item. You are responsible for this cost. It is illegal for us to falsify any information on your package, including marking your package as a “gift.”
How do you ship your orders?
We ship our orders with USPS. All of our wooden goods are shipped gift-wrapped in a protective and padded jewelry box that is then shipped in a padded envelope.
What's your return policy?
We accept returns if the item is mailed to us within 10 business days of receiving the item. The item must be in the same condition it was initially sent in for a refund to be issued. Postage to send the item back to us is your responsibility, and we will refund your money (not including the original postage we paid to send it to you) within 24 hours after we have received your item. It is recommended to purchase tracking on your return shipping to monitor its delivery.
What if my package was lost?
We are not responsible for lost, stolen or undelivered packages. You are able to purchase insurance by contacting us prior to ordering.
What if my hook broke?
If something unfortunate happens to your BQueen Collection crochet hook, please contact us immediately by email at firstname.lastname@example.org.
How long does it take to make my hook?
Our current turnaround time for single hooks is approximately 2 weeks. Turnaround time increases for a set of hooks, but we will keep you informed the whole way so you know when you can expect to receive them.
What waxes/seals do you use on your wooden goods?
We use a combination of carnauba wax, beeswax, and mahogany seal. If you are allergic to any of these, please let us know and we can adjust accordingly.
Do you sell wholesale?
We are interested in this and would love to hear from you regarding your proposal.